We are pleased to announce our new brand identity, “RubikThemes”, and introduce a new support system which allows us to better resolve your issues and enhance support experience. To date, we’ve run a support forum based system which was created in-house. As we continue to grow, we’re finding the best way to keep up with customer expectations in support service. We decide to move away from the forum to an Email Based Ticketing System which is used by many of the world’s largest companies focusing on customer service excellence.
As of June 7th, 2017 all new posts or tickets must go through our new RubikThemes Support Center. The first time you visit, you will need to complete a one-off registration that takes less than a minute to access support and open your tickets. From June 19th, 2017 onwards, you will be taken to the new ticket system when logging into the current forum.
Please note that we are unable to transfer any support history from the current forum to the new system. As such, ticket history will be limited to items created in the new system. However, many support queries and technical questions are already answered in our FAQs, Knowledge Base, Documentation and Video Tutorials so that you can browse to find answers.
How to use the new RubikThemes support system:
- Step 1: Visit Support Center on www.rubikthemes.com
- Step 2: Sign up with a valid Purchase Code at the first time you visit
- Step 3: Input Your Email Address and Password
- Step 4: Provide query details before submitting a ticket
If you are already a member, just simply log-in to open a new ticket or add a new purchase code from your next purchases.
We think you’re going to like the new RubikThemes support system!
Cheers,
RubikThemes Support Team
